Customer Service
Should you require information or help, please contact us by email or by phone and we will be happy to assist you.
SHIPPING TIMES AND COSTS
These are rough guides, we don't control the post office. Domestic shipments: standard shipping 15-25 days, priority shipping 10-15 days, expedited shipping, 3-7 days. These are worst-case scenarios to account for our customers that live in BFE. For international orders, standard shipping 2-4 weeks (depends on the country), priority shipping 1-2 weeks. Please note for international standard shipping, USPS does not update the tracking once it leaves the U.S. So you may see it in Miami for 7-10 days, but its actually on its way to you! If you want tracking for an international order, you must choose priority international shipping. All shipments placed by 2 pm EST ship the same day.
See the delivery FAQs for details on shipping methods, costs and delivery times
PAYMENT METHODS
GORDON accepts the following payment methods:
Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
Shella features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
EXCHANGES, RETURNS AND REFUNDS
Items returned within 14 days of their original shipment date in same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.
Shella features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
EXCHANGES, RETURNS AND REFUNDS
Items returned within 14 days of their original shipment date in same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.
